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Home
Your Security
Keep up-to-date
Scammers consistently change their tactics, and it is important for you to be aware of the most recent scams, providing insight on the various tactics that are being adopted. SCAMwatch Radar can provide you with a list of recent scams and it is regularly updated by Australian Competition & Consumer Commission (ACCC).
While you should refer to resources such as the SCAMwatch website to keep on top of the latest frauds and threats, you can refer to some additional information on the types of threats.
Tips and hints for banking security
You can also play a big part in protecting your own banking and personal information. To help you, we have provided a number of tips and hints covering off different areas of banking access channels.
Online security
The Internet is a vast, largely unregulated, network of computers that spans the world. The security of your personal information and online transactions is therefore of paramount importance. Learn more about online security. When shopping online, it's important to take precautions to minimise the threat of unauthorised access to your personal and banking information. View our tips on secure online shopping.
How cyber smart are you? Check out 'phish' quiz - an interactive online security awareness quiz that gives you the opportunity to identify potential risks and identify suspicious activity online. Test your knowledge today!
Smartphone security
It's believed that over the next few years, the majority of mobile phone users in Australia will have smartphone handsets. While these devices offer added convenience, there are added risks. If you were to lose or have your mobile phone stolen, what sort of personal information would you be compromising? Learn more about smartphone security.
Card security
Many of us use cards to access our money. The added convenience of accessing your money with cards does bring with it risks, as cardholders can be the victims of fraud. There are several steps we can all take to help minimise the threat of fraud. Learn more about card security.
Password security
Passwords and Access Codes are important pieces of information we use to access certain services. There are certain things to keep in mind when we're establishing these to ensure they are as safe and secure as possible. Learn more about password security.
Phone security
Phone scams can include phone calls to you claiming to be from your bank or financial institution. The scammer will usually tell you that your credit card or account has been cancelled because it was involved in criminal activity, or because they suspect your card or details have been stolen. This can be a trick to get you to give them your account details. Learn more about phone security.
Our commitment to your security and privacy
At SERVICE ONE, we take the protection and security of your information, transaction data and privacy seriously. SERVICE ONE employs various security measures to ensure that your transactions and personal information are protected, so you can enjoy a convenient and secure banking experience with us.
Our online security practices
SERVICE ONE employs a range of security measures to assist in protecting your personal account information. These measures include (but are not limited to) data encryption and firewalls. The firewall, together with encryption technology, helps to provide some of the best security available to keep your Access Code, account details and other sensitive information, including any messages sent via eLink protected. Learn more about SERVICE ONE's online security practices.
Our communication practices
SERVICE ONE communication practices are based on our commitment to bring you professional, friendly, high quality and confidential service - at all times remaining compliant with all communication legislation and relevant codes of practice. We will never ask for your password or account details to be disclosed via a link within an email message, or request information over an unsolicited phone call. If you receive an email or phone call of this nature, please disregard them, and notify us on 1300 361 761 immediately. Learn more about SERVICE ONE's communication practices.
Further information about banking security
FIDO
FIDO is the consumer website of the Australian Securities and Investments Commission (ASIC), providing helpful information to keep you updated. Learn about such topics as Internet security and hoax emails. View the FIDO website.
SCAMwatch
SCAMwatch is a website run by the ACCC. The aim of SCAMwatch is to provide information to consumers and small business about how to recognise, avoid and report scams. View the SCAMwatch website.
Protect your financial ID
This website has been developed by the Australian Bankers’ Association, the Australian High Tech Crime Centre and ASIC to provide information on personal financial identity protection. View the Protect Your Financial ID website.
In addition, you can view further information about improving your security.
What to do if you feel as though you've been exposed to a scam
- If you receive a phone call you feel is a scam, hang up immediately. Alternatively, you can ask for a phone number to contact the caller back from and see if this matches the organisation's details available in public directories.
- If you receive an email you feel is a scam, permanently delete it immediately and DO NOT access any attachments or links contained in the email.
- You can report scams to SCAMwatch by contacting 1300 795 995 (ACCC Infocentre).
If you feel as though you have compromised your security (for instance you have provided your personal and/or account information and this could be used against you), you should contact us and report this to the relevant authorities immediately.
